Right choice for New Car Service
It is a little known fact that it is your right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Thinking of snapping up a bargain at the end of year car sales or are looking to ge your new car serviced for the holidays? Here is some sound advice from Porters Mechanical Repairs in Kyneton.
The buying of a new car is one of the greatest investments you will likely make, so the logical approach is to see to it that you give it the care it deserves. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a little known fact that it is your right to choose which workshop should service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be forced to return a new car to the dealer you got it from for service or repairs. Provided the work is executed to the manfufacturers specifications by an acceptably skilled person and uses only quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Porters Mechanical Repairs mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Porters Mechanical Repairs mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Porters Mechanical Repairs will also only ever use fluids and lubricants that meet the specifications of the manufacturer of the car.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the diversity between manufacturer, statutory and extended warranties to help you make the right choice when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be overruled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be on the lookout for new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, at the point of sale. As a general rule these ‘supplementary’ warranties may include quite definitive restrictions or provisions, and can sometimes seem too good to be true. Many times these special offers provide no substantial additional benefits not already addressed by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealership.
Such special offers are very unlikely to emphasise the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes what sort of distance you will be travelling to get your car serviced or larger waiting times due to fewer available service locations or mechanics.
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